1. Overview
This Messaging & Communications Policy explains how Ideacoil LLC (“Ideacoil,” “we,” “us,” or “our”) communicates with users via:
- SMS (text messages)
- Email
- In-app notifications
- Push notifications
This Policy should be read alongside our Privacy Policy and Terms of Use.
2. Consent to Receive Communications
By creating an account, submitting your contact information, or using the Platform, you agree to receive transactional and service-related communications from Ideacoil.
These may include:
- Account notifications
- Project updates
- Payment confirmations
- Reward and incentive alerts and pending actions
- Security alerts
3. SMS (Text Messaging) Consent
3.1 Opt-In Requirement
You will only receive SMS messages if you:
- Provide your phone number, and
- Explicitly opt in to receive SMS communications
Consent is not a condition of purchase or use of the Platform.
3.2 Types of SMS Messages
If you opt in, you may receive:
- Project activity alerts
- Reward or payment notifications
- Account security messages
- Platform updates
We do not send unsolicited marketing SMS messages without explicit consent.
3.3 Message Frequency
Message frequency may vary depending on your activity on the Platform.
3.4 Message and Data Rates
Standard message and data rates may apply based on your mobile carrier.
3.5 Opt-Out Instructions
You may opt out of SMS communications at any time by:
- Replying “STOP” to any message
- Updating your account settings on your Dashboard | Account Summary
After opting out, you may still receive non-promotional service messages where permitted by law (e.g., security alerts).
4. Email Communications
We may send emails including:
- Account and transaction notifications
- Platform updates
- Customer support responses
- Optional marketing communications (if opted in)
Opt-Out
You may unsubscribe from marketing emails by:
- Clicking the “unsubscribe” link in the email
- Updating your account preferences
Transactional emails may still be sent as necessary.
5. Push Notifications and In-App Messaging
If enabled, we may send:
- Real-time alerts
- Project updates
- System notifications
You can manage these through your:
- Device settings
- App notification preferences
6. Use of Contact Information
We use your contact information to:
- Deliver requested communications
- Provide platform functionality
- Improve communication effectiveness
- Ensure security and fraud prevention
We do not sell your phone number or personal contact data to third parties.
7. Sharing of Messaging Data
We may share messaging-related data with:
- SMS delivery providers
- Email service providers
- Analytics platforms
These providers are authorized to use your information only as necessary to provide services on our behalf.
8.Compliance with Laws
We comply with applicable communication laws and regulations, including:
Security of Communications
While we take reasonable steps to protect your information:
- SMS and email are not always secure channels
- We recommend avoiding sharing sensitive information via these methods
10. Changes to This Policy
We may update this Messaging Policy at any time. Updates will be posted with a revised “Last Updated” date.
11. Contact Us